Case Studies
How our clients used AI, outsourcing, and technology to solve real operational problems.
GlobalMart: AI Transformation Across 200+ Stores
28% reduction in stockouts
Challenge
GlobalMart struggled with inconsistent inventory across stores, leading to frequent stockouts on popular items and excess inventory on slow movers.
Solution
We deployed a demand forecasting model integrated with their existing inventory system, combined with a phased rollout and staff training program.
Outcome
Within two quarters, GlobalMart saw a 28% reduction in stockouts and a 15% reduction in excess inventory holding costs.
BrightPay: Scaling Support Without Scaling Headcount
3x support volume, same team size
Challenge
BrightPay's user base tripled in a year, and their small internal support team could not keep pace with ticket volume.
Solution
We stood up a trained, multilingual BPO team alongside AI-assisted triage and knowledge base tooling, integrated with their existing helpdesk.
Outcome
BrightPay handled 3x the support volume with the same core team size, while improving average CSAT scores.
CareCircle: Automating Claims Review at Scale
45% faster claims turnaround
Challenge
CareCircle's claims team was overwhelmed by manual document review, leading to slow turnaround and member complaints.
Solution
We implemented an intelligent document processing pipeline with human-in-the-loop review for edge cases, integrated into their existing claims workflow.
Outcome
Claims processing time dropped by 45%, and the claims team was redeployed to handle complex exception cases.
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