Automation

How to Calculate Real ROI on a Process Automation Investment

November 8, 2025

How to Calculate Real ROI on a Process Automation Investment

A common mistake in automation business cases: calculating ROI based only on the labor hours saved, without accounting for bot maintenance and exception handling overhead.

A more honest ROI framework subtracts ongoing maintenance cost (typically 15-20% of build cost annually) and factors in the percentage of cases that will always require human review.

Processes with high volume, low variability, and stable source systems are the best automation candidates — and they're the ones where the honest ROI calculation still looks great.

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